Frequently Asked Questions

We strive to offer the most comprehensive Web design services in the most simple fashion, however for those who are not familiar with Web protocol or how we do business, we offer the following.  If you have additional questions, please don't hesitate to contact us via our contact us link above.

The Web Process

Questions and Answers pertaining to the Web hosting and design process:

Why do you insist on PayPal for your subscription payments?

N.E.W.D. not only provides a convenient method of affordable payment for your web project, but we also (if you take the time to add up our fees) provide these services at a very affordable price. We can offer these great rates because we keep our business costs down, and PayPal is one of the ways we do this. PayPal offers us a NO OUT OF POCKET method of collecting monthly payments (subscriptions) and offers YOU state of the art, secure and convenient payment processing. You just can't beat that, and thus, this is who we use. For those of you who do NOT wish to use PayPal (very few people feel this way) you may choose to pay for your services all up front (no monthly payments) and STILL take advantage of our great prices.

How does the Web work?

The Web is nothing more than a (very large) collection of documents in a format viewable by Web browsers, which sit on computers that are wired to the global network known as the Internet, 24 hours a day, seven days a week.  When you view a Web page, you are viewing one of these documents at a predesignated "address" or location known as a URL (Universal Resource Locator).   A Web sites address is really a series of numbers separated by dots (called a Domain Name), and example of which would look like 125.215.95.52, but because remembering such cryptic addresses would not be very user friendly, there is the Domain Name Registry.   Through the Domain Name Registry, your Web space will be addressable using a human readable "domain name", which takes the form of www.yourname.com and points to your IP address.  Since there are countless millions of domain names already in use, the trick remains in finding an available domain name that is worthy of your use.  Once we find one, we will register it for you at a registrar to keep the record maintained in the registry, which is essentially a global database of domains and their corresponding IP address.    When someone clicks on a link in a browser, their computer makes TWO connections to the Internet.  The first connection is with the users DNS server as it looks up the target Web address's IP address in the Domain Name Database, and THEN after the browser has determined the IP address... it makes the final connection to the destination Web site.

Do you need a special server for dedicated, domain name formatted email?

Yes indeed.  A "server" is really nothing more than a program (software) that runs on a computer that is set up to run it.  A server (in the Web site sense)  is then really a SET OF (software) servers (one for Web, one for FTP, one for Email, etc) that are configured to work under a single system.  N.E.W.D. clients enjoy the best of all worlds.  We offer Web Mail AND POP3/SMTP (for Outlook Express and similar Email Client software) services.  But we don't stop there.   We can set you up with bullet proof Anti-Spam technology, Auto Responders, as many real email accounts and forwarders as your resources permit, email filters, and basically....  a high end, fully loaded Email Server system suitable for business.    And email from your own domain looks professional.   If you choose skymonksystems.com as your domain name, then you can have as many name@skymonksystems.com addresses as you'd need. There are two different types of email addresses you can have.   An Account (web Mail / pop3) or a forwarder. A true email account is one that utilizes our email server services.   Email lives on the server until you delete it, the methods of which differ by access (Web Mail or POP3).   A Forwarder simply sends whatever email is sent to it, to a predesignated address somewhere else.  ANY address on the internet can be set as the forwarding address.   For example, if you have a Yahoo address that you are comfortable with using, you may have info@, sales@, marketing@, and JohnSmith@yourdomain.com all pointed to your Yahoo address.  What most users do is set up a single email account per user and then forwarders for everything else which forward to one of the real email accounts.   This saves the end user from having to check more than one account.

What is FTP and do N.E.W.D. accounts come with it?

FTP stands for File Transfer Protocol and is one method of uploading (and downloading) files from a server.  In fact, while you don't need FTP to download files from the Web (you can do this with standard Web link services), FTP is the standard for UPLOADING files to the server and is what is used in most cases to upload Web site files to Web accounts for publishing.  As a N.E.W.D. client, your account includes as many FTP accounts as you would need.   Surely, most of our clients have US build, publish and maintain their sites for them, but some businesses might need an FTP account to transfer files between locations... or to / from their client base.  Clients may request FTP accounts under their domain with the only restriction of use being legality.  ALL files housed on our server, if even for a brief time, MUST be legal to post (no copyrighted MP3, Software or Images).

What's all this about SPAM and is this something I have to worry about?

SPAM, or unsolicited commercial email, is something that we ALL have to worry about.  In OUR case, we have to worry about it in two directions.... GETTING and SENDING.   Regarding GETTING SPAM, N.E.W.D. offers a number of methods to eliminate and control incoming commercial emails.  Either by themselves, or in conjunction with filters in email software there are many effective ways to control the receipt of SPAM email. Regarding the SENDING of SPAM.   N.E.W.D. takes a "shoot first, ask questions later" stance on those we find SENDING SPAM.  There are RIGHT ways and WRONG ways to advertise on line, and sending out blanket advertisements to peoples Inboxes is absolutely and without a doubt the WRONG way!   But without engaging in THAT debate, here is why WE don't allow it. There are commercial spam fighting organizations on line that supply lists of "spammers" to large hosts and ISP's (Internet Service Providers).  These providers then use the IP addresses ON this blacklist to block all emails coming from the offending server and this is a VERY big problem for the other users of a system.  AOL, MSN/HOTMAIL are notorious for this practice and we can NOT permit our systems to become blacklisted by others on line.  Simply NOT acceptable business. As such, accounts which are found to be associated with SPAM marketing practices will be immediately terminated without refund, as per our Terms Of Use and Acceptable Use Agreement.